Billing Policies

Columbia St. Mary's Billing Policies


Self-Pay Policy
For Those Without Health Insurance
Columbia St. Mary’s offers a 26% discount to any patient without health insurance. There is an additional 20% discount available if the account balance is paid in full within 30 days of your first statement date. These discounts do not apply to deductibles, co-pay/co-insurance or accounts not paid in full. To make a payment arrangement, contact one of our customer representatives at the number listed below.

Customer representatives are available:
Monday through Friday
8:00 a.m. - 5:30 p.m.

  •  For Columbia St. Mary's clinic/physician services received before December 1, 2015, call Monday - Friday, 8:00 a.m. - 6:00 p.m, 877-202-0752.

  • For Columbia St. Mary's clinic/physician services received on or after December 1, 2015, call 844-240-4837
    Monday - Friday, 8:00 a.m. - 5:00 p.m.

  • For Madison Medical Affiliates clinic/physician services received before December 1, 2015, call Monday - Friday, 8:00 a.m. - 6:00 p.m,  414-272-5775.

  • For Madison Medical Affiliates clinic/physician services received on or after December 1, 2015, call 414-272-5775 

  • For hospital services call 877-202-0506.

For patients requesting financial assistance, Columbia St. Mary’s has trained financial counselors available at each hospital. Upon making an appointment, the financial counselor will meet with you to review what other financial assistance programs you may qualify for. For more information, click here.

Refund Policy
Refund requests should be submitted to the Columbia St. Mary's Customer Service Department.

Customer service representatives are available:
Monday -  Friday
8:00 a.m. - 5:30 p.m.

  • For Columbia St. Mary's clinic/physician services received before December 1, 2015, call Monday - Friday, 8:00 a.m. - 6:00 p.m, 877-202-0752

  • For Columbia St. Mary's clinic/physician services received on or after December 1, 2015, call 844-240-4837
    Monday - Friday, 8:00 a.m. - 5:00 p.m.

  • For Madison Medical Affiliates clinic/physician services received before December 1, 2015, call Monday - Friday, 8:00 a.m. - 6:00 p.m,  414-272-5775

  • For Madison Medical Affiliates clinic/physician services received on or after December 1, 2015, call 414-272-5775

  • For hospital services call 877-202-0506.

     

If no money is owed on other accounts, refunds will be issued within 90 days of receipt of your request. Refunds will be issued with original method of payment. If money is owed on other accounts, the refund will be credited towards the oldest outstanding balance.

Financial Assistance
For patients requesting financial assistance, Columbia St. Mary’s has trained financial counselors available to discuss your payment options. Upon making an appointment, the financial counselor will meet with you to review what other financial assistance programs you may qualify for. For more information, click here.

Accepted Forms of Payment
We accept the following forms of payment:

  • E-Check (In-person, by phone, and U.S. mail payments only)
  • Flexible Spending Account (FSA) Debit Card with Visa® or MasterCard® logo
  • Visa
  • MasterCard
  • Discover
  • American Express
  • Cashier's Check (In-person and U.S. mail payments only)
  • Money Order (In-person and U.S. mail payments only)
  • Personal Check (In-person and U.S. mail payments only)
 

Columbia St. Mary's

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