Frequently Asked Payment Questions

 

 

Choose a topic below:

  1. Errors
  2. Statement Types
  3. Account Numbers
  4. Multiple Statements
  5. Refunds
  6. Statements with a Different Logo
  7. Payment Application to My Account
  8. Oldest Outstanding Balance
  9. Declined Payment

 

Errors

 

  • How can I avoid the error “Please review your HOSPITAL statement and provide the correct account number (xx-xxxxxxxxx)”?
    To enter a payment into the Hospital Online Payment Portal you should review your statement for the two key items,
    Account Number and Statement Type. Both are explained below:

Statement Types

Determine the type of statement that you have. There are three different types of statements Hospital, Physician or Madison Medical.

 

  • I have a HOSPITAL Statement
    If your statement has the logo below it is a HOSPITAL statement and you should use the hospital payment portal to make a payment.

    Columbia St. Mary's Logo
  • I have a PHYSICIAN Statement
    If your statement has the logo below it is a PHYSICIAN statement and you should use the PHYSICIAN payment portal to make a payment.

    Columbia St. Mary's Community Physicians Logo
  • I have a MADISON MEDICAL Statement
    If your statement has the logo below it is a MADISON MEDICAL statement and you should use the MADISON MEDICAL payment portal to make a payment.

    Madison Medical

Account Numbers

I have entered the correct account number format

Enter the account number exactly as it appears on your statement. This includes the two digit prefix, the dash "-", and the account number.

  • How can I avoid the error “Please review your PHYSICIAN statement and provide the correct account number (xx-xxxxxxx)”?
    Please see the answer to the question: How can I avoid the error “Please review your HOSPITAL statement and provide the correct account number (xx-xxxxxxx)”?

  • How can I avoid the error “Please review your MADISON MEDICAL statement and provide the correct account number (xx-xxxxxxx)”?
    Please see the answer to the question: How can I avoid the error “Please review your HOSPITAL statement and provide the correct account number (xx-xxxxxxx)”?
  • My Account Number doesn’t have a two digit prefix before the dash. How can I enter the account number into the online payment portal?

    If your account number doesn’t have a two digit alpha numeric prefix prior to the “long” account number, you are not able to use the online payment portal. Please contact customer service at 414-272-5775 to make a payment.

Multiple Statements

  • I have multiple statements that I am required to pay; can I pay all of them with one transaction?
    No. Unfortunately, due to system limitations we request that each statement be paid with an individual transaction to ensure that it is properly posted to your account. This is especially important when separating your hospital and physician statements. If you pay all of your statements with one transaction you could continue to receive additional statements and may have to contact customer service to have your accounts resolved.

Refunds

  • How do I request a refund of my online payment?
    If you would like to request a refund of your online payment you will need to contact customer service Monday - Friday, 8:00 a.m. - 5:30 p.m. at: 
    • For Columbia St. Mary's clinic/physician services received before December 1, 2015, call Monday - Friday, 8:00 a.m. - 6:00 p.m, 877-202-0752.

    • For Columbia St. Mary's clinic/physician services received on or after December 1, 2015, call 844-240-4837 Monday - Friday, 8:00 a.m. - 5:00 p.m.

    • For Madison Medical Affiliates clinic/physician services received before December 1, 2015, call Monday - Friday, 8:00 a.m. - 6:00 p.m,  414-272-5775.

    • For Madison Medical Affiliates clinic/physician services received on or after December 1, 2015, call 414-272-5775

    • For hospital services call 877-202-0506.

Please have the following information on hand so we can expedite your request:

Account Number
Authorization Code
Payment Date
Payment Amount

Statement With a Different Logo

  • I received a statement for a visit to a Columbia St. Mary’s facility but it does not contain a logo for Columbia St. Mary’s Hospital, Columbia St. Mary’s Community Physicians, or Madison Medical. Can I make my payment through this online portal?
    No. Columbia St. Mary’s has a number of related entities that perform their own billing and cash collection functions. Common examples of these entities are for the Orthopedic Hospital and Cardiac Rhythm Specialists. You will need to contact the customer service numbers provided on the statement to determine how to best make a payment.

Payment Application to My Account

  • When will my payment be applied to my account?
    Payments may take up to two days to appear on your account.

Oldest Outstanding Balance

  • Why will my payment be applied to the oldest outstanding balance through the Physician Payment Portal?
    Due to system limitations any payments made to through the Physician Payment Portal are automatically applied to the oldest outstanding balance. If you would like to have your payment applied to a specific outstanding balance, please call customer service to make your payment. Please note that this is ONLY for payments made through the Physician Payment Portal. Monday - Friday, 8:00 a.m. - 5:30 p.m. 
    •  For Columbia St. Mary's clinic/physician services received before December 1, 2015, call Monday - Friday, 8:00 a.m. - 6:00 p.m,  877-202-0752.

    • For Columbia St. Mary's clinic/physician services received on or after December 1, 2015, call 844-240-4837 Monday - Friday, 8:00 a.m. - 5:00 p.m.

    • For Madison Medical Affiliates clinic/physician services received before December 1, 2015, call Monday - Friday, 8:00 a.m. - 6:00 p.m,  414-272-5775.

    • For Madison Medical Affiliates clinic/physician services received on or after December 1, 2015, call 414-272-5775 

    • For hospital services call 877-202-0506.

Declined Payment

  •  I received the message that my payment was declined. Who should I contact as to why it was declined?
    If your payment was declined you should contact your financial institution.

 

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