Frequently Asked Billing Questions

Frequently Asked Billing Questions

  1. What's the best way to pay my hospital bills?
  2. Whatis a deductible? A co-payment?
  3. Who is responsible for paying my bill?
  4. What other bills will I receive?
  5. Did you bill my correct insurance?
  6. What is pending with my insurance?
  7. What do I owe?
  8. Did you receive my payment?
  9. Why didn't my insurance pay?

What's the best way to pay my hospital bills?
When making payment decisions, be sure you know:

  • total cost(s)
  • what your insurance covers
  • what you will have to pay out-of-pocket
  • what method of payment the hospital accepts
  • if you or the hospital/clinic staff will be completing insurance forms

At Columbia St. Mary's there are many payment options. You can pay your bills online, by phone, by U.S. mail or in person. For more information on these payment options click here.

We accept the following forms of payment:

  • E-Check (In-person, by phone, and U.S. mail payments only)
  • Flexible Spending Account (FSA) Debit Card with Visa® or MasterCard® logo
  • Visa
  • MasterCard
  • Discover
  • American Express
  • Cashier's Check (In-person and U.S. mail payments only)
  • Money Order (In-person and U.S. mail payments only)
  • Personal Check (In-person and U.S. mail payments only)


What is a deductible? What is a co-payment?
A deductible is the initial amount of "covered" health costs that you pay before your insurance plan will begin reimbursement. A deductible is usually a set dollar amount such as $250 or $500. Contact your health insurance company to find out your deductible.

For example, on a $500 bill, your deductible might be $150, so you would have to pay the first $150. This leaves a balance of $350 that should be covered by your insurance company.

A co-payment is the portion of your health care expenses not covered by your insurance. A co-payment can be a percentage, like 10% or 20% of your charges. If you have paid your deductible and your balance is $350, your co-payment might be 20%, meaning that you will have to pay $70 of the $350 charge. Your insurance company will pay the remaining $280.

In some instances you may have to pay a co-payment of a specific dollar amount, like $20, at each office visit.

Once you have this information about your insurance policy, there are a number of ways to pay your bill:

If your insurance pays all but a deductible or co-payment, you will be required to pay an estimate of your portion of the bill at the time of service. The hospital will file the claim for you. After insurance has made payment, you will receive a bill asking for payment on the remaining balance using cash, check, or credit card.

In certain circumstances, you will be able to make monthly payments to the hospital until your bill is paid in full. You should discuss this with our financial counselors. Make sure that you understand what the hospital requires and what payment options you have.

Who is responsible for paying my bill?
The hospital and/or clinic will bill your insurance company directly (unless you specify otherwise). You are ultimately responsible for making certain that your bill is paid.

If a balance remains after your insurance has issued a payment or a denial, payment is due immediately upon receipt of your statement.

What other bill(s) will I receive?
In addition to your bill from the hospital or clinic, you may receive bills from other physicians who may have provided services to you. For instance, you may receive bills from consulting physicians, radiologists, anesthesiologists, or other specialists. Please contact their offices directly if you have questions concerning their bills.

Did you bill my correct insurance?
To find the answer to this question, please contact customer service Monday - Friday, 8:00 a.m. - 5:30 p.m.:

  •  For Columbia St. Mary's clinic/physician services received before December 1, 2015, call Monday - Friday, 8:00 a.m. - 6:00 p.m, 877-202-0752.

  • For Columbia St. Mary's clinic/physician services received on or after December 1, 2015, call 844-240-4837 Monday - Friday, 8:00 a.m. - 5:00 p.m. 

  • For Madison Medical Affiliates clinic/physician services received before December 1, 2015, call Monday - Friday, 8:00 a.m. - 6:00 p.m,  414-272-5775.

  • For Madison Medical Affiliates clinic/physician services received on or after December 1, 2015, call 414-272-5775 

  • For hospital services call 877-202-0506.

What is pending with my insurance?
To find the answer to this question, please contact customer service Monday - Friday, 8:00 a.m. - 5:30 p.m.:

  • For Columbia St. Mary's clinic/physician services received before December 1, 2015, call Monday - Friday, 8:00 a.m. - 6:00 p.m, 877-202-0752.

  • For Columbia St. Mary's clinic/physician services received on or after December 1, 2015, call 844-240-4837 Monday - Friday, 8:00 a.m. - 5:00 p.m. 

  • For Madison Medical Affiliates clinic/physician services received before December 1, 2015, call Monday - Friday, 8:00 a.m. - 6:00 p.m,  414-272-5775.

  • For Madison Medical Affiliates clinic/physician services received on or after December 1, 2015, call 414-272-5775 

  • For hospital services call 877-202-0506.

What do I owe?
To find the answer to this question, you will need to check your account details on your most recent statement.

Did you receive my payment?
To find the answer to this question, please contact customer service Monday - Friday, 8:00 a.m. - 5:30 p.m.: 

  •  For Columbia St. Mary's clinic/physician services received before December 1, 2015, call Monday - Friday, 8:00 a.m. - 6:00 p.m,  877-202-0752.

  • For Columbia St. Mary's clinic/physician services received on or after December 1, 2015, call 844-240-4837
    Monday - Friday, 8:00 a.m. - 5:00 p.m.

  • For Madison Medical Affiliates clinic/physician services received before December 1, 2015, call Monday - Friday, 8:00 a.m. - 6:00 p.m,  414-272-5775.

  • For Madison Medical Affiliates clinic/physician services received on or after December 1, 2015, call 414-272-5775 

  • For hospital services call 877-202-0506.

Why didn't my insurance pay?
You will need to contact your insurance company directly for this information.

 

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